About The Role
Are you passionate about delivering outstanding customer service? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in turning our customers’ dream kitchens and bedrooms into reality. As a Customer Installation Co-Ordinator, you’ll be the friendly and creative voice our customer’s trust. From the moment they contact us, your bright and attentive approach will ensure every interaction leaves them feeling supported and valued. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you!
Key Responsibilities:
1. Proactively resolve customer queries and concerns across various contact channels.
2. Take ownership of each customer contact, striving for the best possible resolution.
3. Provide exceptional, inspirational experiences that exceed expectations.
4. Display empathy and professionalism when liaising with customers.
5. Identify and report on processes impacting customer satisfaction.
6. Support our Approved Installers by assisting with customer-related queries.
7. Make creative and responsible decisions to resolve issues effectively.
What Wren Offers:
8. Life insurance after 2 years’ service
9. Access to Benenden health and discount platform after 1 years of continuous service
10. Personalised progression plan with clear career opportunities
11. Individual training budget for personal development
12. EE discount
13. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
14. Eye Care Vouchers
15. Refer a Friend Scheme
16. Free onsite gym
About You
17. Confident communicator who enjoys building relationships.
18. Reliable individual with excellent computer skills and comfortable navigating multiple systems
19. A genuine desire to develop your customer service expertise.
20. Passionate individual who want to make a real difference to the customer experience.
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!
If you can match our passion to grow our business and exceed customer expectations by delivering world-class service, you’ll be rewarded by a company that recognises talent with exceptional earning potential and company-wide opportunities to progress.