Life on the team
As a Security Cleared Customer Delivery Manager you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.
Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
What youll do
1. Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation
2. Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services
3. Youll measure performance of your services overall, including our internal delivery organisation and partners
4. Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks
5. Youll prepare and deliver service reports and participate in reviews with customers and colleagues
6. Input into account strategy i...