Job Description About The Role
Field Service Supervisor - Oxfordshire
Field Service Supervisors are the first line managers for the Field Service Engineers supported by the National Operations Manager. They will work closely with the Operations Centre Manager and the Operations Director to ensure an efficient service.
Field Service Supervisors are the leaders for every function in their given region and must strive to exceed expectations.
Key Responsibilities
Mentor the service engineers and triage technical enquiries from Sales and Engineering teams.
Escalated point of contact for customer enquirys which may include site and customer engagement.
Ensure the service engineers are presentable and uphold phs Wastekit values.
Ensure Health and Safety is upheld within the Service Engineering team.
Make sure all company procedures are followed and adhered to.
Pass on any new business leads to sales department.
Support, train, and guide Field Service Engineers according to company procedures.
To follow and complete all reasonable requests from the Operational Leadership to a high standard and in a timely manner.
Technical skills Shall have excellent fault-finding and diagnostic skills.
Full understanding of hydraulic and electrical circuit diagrams.
Will be able to show and apply sound knowled...