Job Description
Customer Success Executive - Tech Scale-Up | Hybrid | West Yorkshire\n\nAre you a confident communicator who thrives on building strong client relationships? Would you like to be part of a growing tech company where your work genuinely helps businesses protect themselves from fraud? If so, this could be the perfect opportunity.\n\nA fast-growing RegTech company is looking for a proactive and people-focused Customer Success Executive to join their dynamic team.
You'll play a key role in supporting a portfolio of business clients, ensuring they get maximum value from a market-leading compliance platform.\n\nWhat You'll Be Doing:\n\nDeveloping trusted relationships with a varied client base across multiple sectors\n\nActing as a key contact for product queries, training, and ongoing support\n\nHelping clients comply with Anti-Money Laundering regulations by using the platform effectively\n\nIdentifying growth opportunities and introducing relevant new services or features\n\nMonitoring client engagement and addressing challenges before they become issues\n\nConducting regular account reviews and ensuring clients stay up to date with industry developments\n\nContributing to a supportive and collaborative team environment\n\nWhat We're Looking For:\n\nSomeone driven, customer-centric, and comfortable engaging with a wide range of stakeholders\n\nExcellent communication and problem-solving skills\n\nA willingness to learn - you'll receive full training on both the product and regulatory landscape\n\nAdaptability and a desire to grow within a successful and expanding team\n\nWhy Join?\n This is a certified "Great Place to Work" and an award-winning employer with a genuine commitment to professional development and employee wellbeing. You'll be supported with clear progression paths, regular feedback, and a great mix of benefits.\n\nBenefits Include:\n\n25 days' holiday rising to 30 with service\n\nPrivate medical insurance (including dental & optical)\n\nEnhanced maternity/paternity leave\n\nPaid volunteer day each year\n\nCycle to work scheme & on-site gym\n\nPension & life assurance\n\nInclusive culture and active support for wellbeing and social impact\n\nIf you're looking for a role where you can make a real impact, build meaningful relationships, and grow your career in a thriving tech business - we'd love to hear from you