Job Description
Legal Application Support Analyst - Birmingham - Hybrid Working
Legal Application Support Engineer with some experience in supporting Legal IT applications such as Practice Evolve, InTapp, iManage, Bighand, Laserforms, Envisio, Elite 3E, Aderant, Visualfiles or Proclaim.
You don't need to have experience with all the above, but should have worked in an IT support or application support role for a legal / solicitor firm, or been a user of legal applications, wanting to move into this kind of role.
The Legal Application Support Engineer will provide effective, high-quality, responsive, customer-oriented and professional specialist support on their legal business applications to all staff within the firm.
Experience needed:
* Working within an IT Support, Application Support role for a Law firm or as an End user of Legal applications wanting to move into Support
* Have had experience with one of InTapp, iManage, Elite 3E, Bighand or another legal application
You will become a key part of the IT team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application expert. (Full training will be given on applications you have not had exposure to.)
Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents.
They are open on salary, so it will be dependent on experience, and as I mentioned, my client is happy to train somebody up from a more junior position into this role.
To apply press apply now or send your CV to matthew.leach @ Circlerecruitment .com
Keywords - Legal Application Support Analyst - Legal - Bighand - iManage - InTapp - Birmingham - Coventry - Telford - Shrewsbury - Stafford - Wolverhampton - Leicester
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