An opportunity has arisen within our Care Navigation team
About us:
Merton Lodge Surgery is a rural GP practice based in the town of Alford, Lincolnshire. We serve a list of approximately 7,000 patients and are proud to be rated 'Good' by the CQC.
Our dedicated multi-disciplinary team includes General Practitioners, Advanced Nurse Practitioners, Nurses, Health Care Assistants, and Administrative staff who work closely together to provide a caring and efficient service to our patients. The practice is led by our GP partner, two Advanced Nurse Practitioner partners, and a supportive management team who actively encourage both the personal and professional development of all staff.
At Merton Lodge Surgery, we place strong emphasis on teamwork, collaboration, and staff wellbeing. We believe that mutual respect and high morale are central to delivering excellent patient care, and we are proud to foster a workplace culture where every team member feels valued. Many of our colleagues have been with us for a significant number of years, reflecting the strength of our team culture, and our regular staff feedback surveys consistently show high levels of satisfaction. Staff also have access to a comprehensive wellbeing programme, reflecting our commitment to supporting those who support our patients.
We are looking to welcome an enthusiastic, hardworking, and committed individual with excellent communication and interpersonal skills to join our team.
The role:
Hours of work: 28.5 hours per week, which could be negotiable for the right candidate. Some additional hours may be required for holiday and sickness cover on a rota basis.
The core hours of the business are Monday - Friday 8am-6.30pm; the working schedule for this post can be discussed at interview stage or on enquiry and is potentially negotiable for the right candidate.
Although previous experience in this role is an advantage, we do provide full training for this post and so this is not essential. So if you think you may have the skills required for this post and you would like to join our team, even without experience, please do apply.
The successful candidate will be working as part of a team who are mostly the first point of contact in the practice. This is a fast-paced and busy role where multi-tasking and strong organisational skills are essential. Personal resilience and the ability to thrive under pressure are also essential qualities for success in this role. We have an experienced team who are happy, friendly and approachable.
You must be able to adhere to the practice's strict confidentiality policy for this role.
Other essential skills & qualities for this role:
* Excellent IT skills.
* Excellent English skills.
* Ability to adapt to fluctuating service demands and maintain efficiency.
* Polite and professional telephone manner, even when under pressure.
* Empathetic and confident when helping patients, practice staff and clinicians face-to-face, online or over the phone.
* A strong desire to learn and be taught, ability to learn quickly and apply consistent attention to detail.
For this role you will need good IT & English skills, as you will be regularly writing responses & communicating with patients via online message, email & text messages.
Benefits:
* 5 weeks of annual leave PLUS bank holidays.
* Option to opt-in to an excellent NHS pension scheme.
* No weekend or public holiday working required.
* You will be eligible for NHS rewards schemes such as 'Blue Light Card' which offers discounts on a variety of products & services.
The successful candidate will be offered the post subject to a DBS check & references. The post is offered with a 6-month probationary period.
We reserve the right to close this job advert early should a suitable candidate be found.
Job Type: Permanent
Job Type: Part-time
Expected hours: 28.5 per week
Work Location: In person