Customer Care Advisor
Location : Warwick
Salary : Competitive + Benefits
Contract : Permanent, Full-Time
About the Role of a Customer Care Advisor
We are seeking a proactive and customer-focused Customer Care Advisor to join a busy and supportive team. This is a varied role where you will be the first point of contact for customers, handling product-related queries, processing orders, and managing an account base. You will provide high-quality, technically competent advice while ensuring excellent customer experiences across multiple communication channels.
Key Responsibilities of a Customer Care Advisor
* Act as the initial point of contact for customer enquiries via email, ticketing systems, and online chat.
* Respond to product-related queries, providing brochures, datasheets, product information, and support with registrations.
* Take ownership of an assigned account base, ensuring orders are processed accurately and on time.
* Resolve issues relating to orders, deliveries, and account records, escalating complex queries when necessary.
* Maintain accurate customer records and ensure proactive follow‑up on outstanding queries.
* Deliver a first‑pass resolution wherever possible and provide triage support for warranty, quality, and spare‑part requests.
* Liaise with internal teams and external partners to ensure investigations are completed quickly and effectively.
* Promote a customer‑first approach, ensuring the team remains a centre of excellence for customer care.
* Support and contribute to continuous improvement initiatives within the department.
Skills & Experience of a Customer Care Advisor
* Solid and demonstrable experience in customer‑facing roles.
* Strong problem‑solving skills with a proactive mindset.
* Experience using SAP or other ERP/CRM systems (desirable).
* Excellent IT literacy, particularly with Microsoft Office (Excel, Word, Outlook).
* Ability to manage multiple queries simultaneously across different platforms.
* Strong verbal and written communication skills, with the ability to engage with a wide range of stakeholders.
* Confident, outgoing personality with a genuine passion for customer service.
* Ability to work independently and as part of a team in a fast‑paced environment.
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