Job Description
Job Title: Business Operations Manager
Reporting To: CEO
Department: Company Operations
Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week)
ABOUT PENTA CONSULTING LTD
At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation.
With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics.
Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape.
If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career.
JOB PURPOSE
The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks.
DUTIES AND RESPONSIBILITIES
* Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities.
* Lead the development and execution of operational strategies to drive business growth and efficiency.
* Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics.
* Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements.
* Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams.
* Maintain and expand Penta’s domestic and international partner network.
* Identify operational risks and implement mitigation strategies and controls.
* Provide training and guidance on operational best practices across departments.
* Monitor industry trends and regulatory changes, updating internal programs and policies accordingly.
* Coordinate cross-functional efforts to ensure operational excellence and adherence to standards.
* Act as the primary liaison for external audits and assessments.
* Investigate and resolve operational issues, complaints, and inefficiencies.
* Prepare and submit operational reports and filings as required.
* Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance.
* Liaise with external consultants to drive operational improvements.
* Implement tools and processes to enhance productivity and efficiency across departments.
* Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations.
* Escalate risks and ensure compliance with special provisions across entities.
EXPERIENCE / QUALIFICATIONS
* Extensive experience in operations or commercial roles at an international level.
* Proven experience working with international sales teams.
* Strong proficiency in Microsoft Word, Excel, and PowerPoint.
* Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry.
* Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG).
* Strong analytical skills and ability to interpret complex regulatory requirements.
* Excellent communication and interpersonal skills across diverse teams and entities.
* Sound judgment, prioritisation skills, and ability to manage multiple deadlines.
* High integrity and commitment to ethical standards and operational excellence.
* Minimum of degree level education or equivalent.
* Additional certifications in compliance, project management, or ISO standards are advantageous.
THE IDEAL CANDIDATE
* Integrity: Upholds ethical standards in all actions.
* Attention to Detail: Ensures accuracy in regulatory interpretation and compliance.
* Adaptability: Responds effectively to changing regulations and priorities.
* Leadership: Inspires trust and promotes a culture of compliance.
* Problem-Solving: Develops practical solutions to operational challenges.
* Communication: Clearly conveys complex concepts to varied audiences.
* Collaboration: Works effectively across functions to achieve shared goals.
* Accountability: Takes ownership and ensures completion of responsibilities.