Are you a compassionate, organised, and professional administrator seeking a meaningful role in mental health services?
Ward Clerk
Location: Birmingham
Salary: £24,853 to £25,741 per annum (depending on experience)
Hours: 37.5 hours per week
St Andrew’s Birmingham is a 125 bedded adult mental healthcare facility comprises of eight units that cover medium and low security for both Men and Women. Located in Stirchley, a vibrant area in South Birmingham, easily accessible by road networks and public transport.
We are looking for an enthusiastic Ward Clerk to join our dedicated hospital team here at St Andrew’s Healthcare in Birmingham, providing vital administrative support within a ward environment.
This rewarding position offers the chance to enhance patient care alongside a passionate multidisciplinary team in a dynamic, supportive environment.
About the Role
As a Ward Clerk, you'll streamline ward operations by managing administrative tasks that support our patients and clinical staff.
Your responsibilities include maintaining accurate records, facilitating departmental communication, and fostering a welcoming, professional atmosphere for patients, visitors, and staff.
This ward-based role demands excellent communication, organisation, confidentiality, and meticulous attention to detail.
What We’re Looking for Knowledge / Skills / Education:
1. Previous medical administration experience
2. Mental health experience (desirable)
3. Strong computer and Microsoft Office skills
4. Excellent typing ability
5. Organised, with the ability to prioritise effectively
6. Meticulous attention to detail
7. Committed to high-quality service
8. Professional, empathetic, and approachable demeanour
9. Team player willing to support colleagues
10. Discreet, honest, and professional in all dealings
Experience Required: Suitable backgrounds include:
11. Healthcare administration
12. Ward clerk or medical receptionist roles
13. Customer service or general administration
14. Fast-paced environments
And you will demonstrate:
15. Collaborative teamwork skills
16. Confidence sharing responsibilities
17. Calm, organised, and professional demeanour in busy ward settings
Communication Skills:
18. Excellent verbal and non-verbal communication
19. Confidence engaging at all organisational levels
20. Compassionate interaction with patients, visitors, and staff
21. Awareness of communication impacts across different audiences
Teamwork & Leadership
While not directly managing others, you will:
22. Support and collaborate within the ward team
23. Help mentor less experienced colleagues
24. Contribute to a positive, collaborative culture
Confidentiality & Responsibility
You will share responsibility for:
25. Securing and accurately maintaining patient and financial records
26. Upholding professional standards and hospital policies
27. Handling sensitive information with discretion
Rewards
We offer an excellent benefits package including: Pension; Sickness policy on par with the NHS; Access to the Blue Light Card and Health Service Discounts schemes; 27 days annual leave plus bank holidays, increasing after 10 years' service; Life cover; Electric Car lease scheme; Cycle to work scheme; Healthcare cash plan; Free parking; Paid DBS application
Every day, you'll be expected to live our CARE values— Compassion, Accountability, Respect and Excellence.
If you are organised, caring, and dedicated to mental health support, we want to hear from you. Apply now and help change lives.