Job Description
We are working closely alongside with local authority in Carmarthenshire to assist with the appointment of a Customer Agent on a 3 -month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration. Rate of Pay : £12 .84- £16.61 per hour Summary: The Customer Agent provides the first point of contact for Carmarthenshire County Council's customers, helping to achieve the goals of the Council's Customer Care Strategy to maximize accessibility to the organization.
The core purpose is to act as the customer's advocate, dealing with an extensive range of enquiries and service requests presented via both telephone and electronic media. A key objective is to deliver efficient, bi-lingual, customer-focused services and resolve 80% of contacts at the first point of contact. The role is within the Chief Executives department, specifically the Marketing and Media division.
The position reports to the Contact Centre Team Leader Responsibilities: Take ownership of customer contacts by acting as their advocate until the issue is resolved or, in a minority of cases, transferred once to the correct officer. Provide prompt and accurate advice, information, and assistance across a wide range of enquiries. This includes correctly identifying and processing contacts such as service requests and complaints.
Assist customers with making appointments, offering advi...