Introduction Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities. About BUSY… BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training. Description About the Role… Working under the direction of the Team Leader, you will respond to phone and email enquiries, assess and process applications in line with program guidelines, maintain accurate electronic records, and ensure all stakeholder interactions are delivered within required KPIs. Your work will contribute to improving social equity and supporting people into training, skills development and employment—all aligned with our organisation’s purpose and values. This position is full-time, 12 month fixed-term role, based in our Southport office. This is a hybrid role, working 2 days a week from home! You will be completing a Certificate III in Business over the course of 12 months on a fixed term contract with the possibility of employment once completed. Key activities: Provide day‑to‑day administrative support to Service Delivery Officers. Assess and process scholarship applications and payments in line with program guidelines. Respond to email and phone enquiries promptly and meet required KPIs. Handle inbound and outbound customer service calls, recording accurate and detailed file notes. Maintain organised and secure electronic filing systems to ensure data accuracy and efficient access. BUSY Benefits… BUSY Benefits program - Access to Fitness Passport, Retail Discounts and Annual My BUSY Day off Training and Professional development commitment Career progression and internal transfer opportunities Employee Assistance Program Tools of the trade to support your individual role Skills And Experiences A bit about you A self‑motivated and enthusiastic approach to day‑to‑day work High attention to detail and accuracy in data entry Strong organisational and time management skills Excellent communication skills and an approachable, client‑focused manner A positive attitude toward change and continuous improvement The ability to work ethically within government and organisational frameworks Desire to contribute to a high‑performing, service‑focused team Next steps This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role. The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.