Overview
We are seeking an experienced and proactive Food Operations Manager to lead the management of all food and beverage services across the Northampton Campus. This role combines strategic oversight with hands-on operational management, ensuring that colleagues enjoy a high-quality dining experience while meeting the clients’ standards for safety, sustainability, and wellbeing.
Responsibilities
* Manage day-to-day food operations across staff restaurants, cafés, vending, hospitality, and event catering.
* Ensure seamless service delivery with internal teams and third-party vendors.
* Act as the main point of contact for catering providers and manage contractual compliance.
* Monitor and maintain food safety and hygiene standards, including allergen management and audits.
* Oversee budgets, cost control, and procurement of food-related supplies and equipment.
* Lead initiatives to enhance the colleague dining experience through innovation and feedback.
* Collaborate with Workplace Experience, Health & Safety, and Sustainability teams to support wellbeing and environmental goals.
* Track performance through KPIs, SLAs, and customer satisfaction metrics, taking action to drive continuous improvement.
Requirements / Qualifications
* Proven experience in managing food operations in a large-scale corporate, hospitality, or campus environment.
* Strong knowledge of food safety legislation and quality assurance systems (e.g., HACCP, ISO 22000).
* Excellent stakeholder management and vendor negotiation skills.
* Financial acumen with experience managing large budgets and contracts.
* Strong leadership, communication, and team management skills.
* Passion for sustainability, innovation, and customer experience.
Details
Location: Northampton, NN4 7SG
Hours of work: 40 per week (Monday - Friday)
Contract Type: Permanent
About ISS
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to diversity and inclusive hiring practices.
We are an equal opportunity employer, and we welcome applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. We are a Disability Confident Committed (Level 2) employer.
If you have any queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
#J-18808-Ljbffr