Job Title: Technical Assistant
Location: London Gateway
Working Pattern: Sunday to Thursday (Core hours with flexibility)
Key Responsibilities
Product specifications
Certificates of Analysis (COA)
Factory and supplier paperwork
Labelling and traceability records
Log, track, and support investigations into customer complaints.
Administer and maintain the Quality Management System (QMS).
Support internal departments to ensure food safety and quality standards are:
Clearly defined
Reviewed and measured
Effectively implemented to meet internal and customer requirements
Support the Technical Manager during internal and external audits.
Manage technical supplier documentation, including due diligence records, packing lists, traceability, and compliance documentation.
Administer the Safefood Supplier Portal, ensuring supplier due diligence is verified and up to date.
Carry out GMP inspections and support internal audits.
Assist with staff training as required.
Perform general office administration duties, including filing and maintaining technical equipment.
Experience & Skills Required
Previous experience or training in food safety, food production, or FMCG environments is advantageous.
Good understanding of HACCP principles and food safety regulations is highly desirable.
Familiarity with food manufacturing processes and hygiene standards.
Strong organisational skills with excellent attention to detail.
Ability to follow detailed instructions accurately.
Comfortable working both independently and as part of a team in a fast-paced, time-critical environment.
Ability to manage multiple priorities and meet strict deadlines.
Key Stakeholders
SHP VAS Managers
Quality Assurance (QA) Team
Process Trainers
Ripening Team
Production Shift Managers
Stock Control Team
Working Environment
Role involves working across office, packhouse, cold-store, and ripening room environments.
Team-based role with regular cross-functional interaction.
Flexibility required to support business needs during:
Peak operational periods
Holiday cover
Sickness absence
Additional hours may occasionally be required during periods of high demand.
Performance Measures
Achievement of internal KPIs
Customer service level performance
Efficiency and accuracy of workload
High level of attention to detail
Strong internal working relationships