Your new company
Hays are recruiting for a permanent, professional Guest Experience Host to act as the front‑line ambassador for our clients' busy Manchester city centre site. This role supports the on‑site management team to deliver an exceptional occupier and visitor experience, uphold high building standards, and ensure smooth day‑to‑day operations. The ideal candidate will be confident, customer‑focused, and capable of managing a varied workload in a fast‑paced environment. 25 hours 8am-1pm, salary is pro rata.
Your new role
Key Responsibilities
Provide a warm, professional welcome to all visitors and occupiers.
Respond promptly to service requests, ensuring issues are resolved quickly and appropriately.
Communicate courteously and effectively in person, via phone, and email.
Support with switchboard cover and general reception duties.
Liaise with contractors and the management team to support reactive and planned maintenance activities.
Log and track maintenance requests, ensuring service standards are met.
Maintain high standards of cleanliness and presentation in all common and landlord areas.
Assist with room bookings, meeting room set‑ups, refreshments, and events.
Maintain and update tenant contact lists and site documentation.
Contribute to Health & Safety processes, audits, and record‑keeping.
Support marketing and engagement activity, including site events and social/business media presence.
Work collaboratively with colleagues to uphold a welcoming, efficient, and well‑managed environment.What you'll need to succeed
Strong interpersonal and communication skills.
Ability to work independently and prioritise effectively.
Good organisational and planning capability.
Comfortable working in a dynamic, customer‑centric environment.
Basic knowledge of Health & Safety requirements
Confident using technology and administrative systems.
Minimum 2 years' experience in a similar customer service, guest experience, concierge, or front‑of‑house role.What you'll get in return
This role is 25 hours, Monday-Friday 8am-1pm, paying £26,000 - £27,000 pro rata, with excellent benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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