Be at the heart of patient care by providing essential support across both the clinical and administrative areas of the radiotherapy department. This role offers the opportunity to engage with patients directly whilst also ensuring smooth day‑to‑day operations. You'll play a vital role in reception, handling patient bookings and coordinating hospital transport for those attending planning and treatment appointments. In addition, you'll take on a variety of clerical, housekeeping and clerking‑in duties, making a real difference in the patient experience and contributing to a well‑organised, welcoming environment.
Responsibilities
* Greet patients and visitors in a courteous, professional and friendly manner – providing assistance and guidance and ensuring a warm and reassuring experience
* Provide informative first‑day discussions to patients, ensuring they feel comfortable, informed and confident about their treatment journey. Explain the treatment process, answer questions and offer reassurance to help ease any concerns, creating a supportive and positive experience from day one
* Complete end‑of‑treatment tasks, including EOT letters on the ARIA patient management system and revenue cycle management on EPR
* Assist radiographers in both pre‑treatment and treatment areas as needed
* Help patients with dressing and undressing, offering dignity and care
* Provide compassionate toileting assistance and patient care
* Assist with ultrasound bladder scanning and pregnancy testing when required
* Assist with insertion and removal of cannulas
* Identify patients needing routine treatment reviews and schedule appointments with the appropriate clinician, nurse or radiographer
* Coordinate transport bookings and amendments, ensuring patients have seamless travel arrangements
* Maintain cleanliness and tidiness in all patients waiting areas
* Adhere strictly to departmental policies and procedures
* Ensure meticulous record‑keeping to support patient care
* Understand and comply with Radiation Regulations (IR(ME)R), maintaining safety protocols at all times
Qualifications
* Education to secondary level with GCSE English and maths or equivalent
* Experience in dealing with members of the public
* Basic computer skills
Desirable Criteria
* NVQ3 in diagnostic and therapy care
* Previous hospital work
* Experience of dealing with patients
* Knowledge of EPR/ARIA and other hospital systems
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