Regional Manager to oversee and drive operations across multiple retail perfume stores in the UK. The ideal candidate will have a strong background in luxury retail, people management, and sales growth strategies. This role is key to ensuring each store delivers exceptional customer experience, meets sales targets, and upholds brand standards.
Detailed Duties & Responsibilities:
Retail Operations Management
* Oversee the daily operations of multiple perfume retail stores across assigned territory.
* Ensure adherence to company policies, procedures, and visual merchandising standards.
* Conduct regular store visits to monitor performance, customer service, and compliance.
* Maintain standards consistently across DXB portfolio
Sales Management
* Drive sales and profitability across all assigned stores.
* Analyze sales data, KPIs, and market trends to develop and implement business strategies.
* Monitor stock levels and coordinate with supply chain for inventory optimization
* Commercial awareness on all KPIs
Team Leadership & Development
* Recruit, train, and manage Store in charge and retail staff.
* Set performance targets and conduct regular appraisals and coaching sessions.
* Foster a positive and motivational team environment focused on customer excellence.
Customer Experience & Brand Standards
* Ensure premium customer service is consistently delivered.
* Maintain brand integrity through proper product presentation, service, and storytelling.
* Address and resolve escalated customer issues in a professional manner.
Market Awareness & Expansion
* Provide feedback on market trends, competitor activities, and customer preferences.
* Assist in identifying new retail opportunities and expansion planning.
* Regular calls with Marketing team
* Feedback on all activations
Key Knowledge & Skills required:
* Strong leadership, communication, and organizational skills.
* Fluent in English;
* Proficiency in MS Office and POS systems.
* Sales-driven mindset with strong commercial acumen.
* Customer-centric approach with a passion for luxury retail and fragrances.
* Ability to manage, inspire, and develop high-performing teams.
* Valid UK driving license and willingness to travel
Experience required:
Minimum 5 years’ experience in multi-store retail management, preferably in the luxury or fragrance industry.
Working Relationship:
High attention to detail with strong operational control.