2nd Line Infrastructure Support Analyst
Whitehall Resources are currently looking for a 2nd Line Infrastructure Support Analyst. This role is mainly remote working with 1 day per week on site in Spalding, but the client can be flexible.
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Key Requirements:
- Treating users as paying customers and provides a very high quality of service.
- Effective and customer centric resolution of calls assigned to the infrastructure support group.
- Management and maintenance of the infrastructure environment including security.
- Proactive management of Servers, Networks and Telecoms.
- Prioritisation of calls based on service levels in force and business criticality.
- Providing guidance, recommendations and costings to clients.
- High level of technical knowledge across responsibility areas.
- Strict enforcement of the current IS Standards and Policies.
- Contribution to the team's documentation.
- Contribution to continuous improvement of team.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. xsngvjr All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.