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Join Mitie – the future of high performing places.
Role
Key Account Manager
Hours: Monday to Friday, 8:00am - 5:00pm
Location: Regional Recruitment - Oxford / Southampton: Mobile position, traveling to client sites
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re seeking a motivated and customer centric Key Account Manager to join our Mitie Landscapes sector, to ensure that we deliver exceptional results every day to our clients.
You will visit client sites across the Oxford area to ensure high standards of service delivery. The role focuses on building strong customer relationships, carrying out service quality audits, and identifying opportunities to enhance the overall customer experience.
Key Responsibilities
* Act as the primary point of contact for your designated clients, delivering a responsive, professional, and customer-focused service.
* Manage and develop strong working relationships with clients and internal teams.
* Ensure service delivery consistently meets agreed KPIs and SLAs.
* Ensure all services are delivered in line with company policies and procedures, including HR, QHSE, and compliance.
* Work closely with clients to understand their needs and expectations.
* Support contract continuity and longevity through excellent service delivery and proactive engagement.
What We Are Looking For
* Experience within a field based account management position.
* Ability to demonstrate a passion for developing relationships internally and externally.
* Strong communication and people management skills.
* Willing to travel throughout your region for client/site visits.
* Comfortable with Microsoft Office packages.
* Strong organisation skills and attention to detail.
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We provide a virtual GP, financial wellbeing assistance, a Salary Finance scheme, a flexible lifestyle benefits platform called Choices, optional extra holiday days, critical illness insurance, dental treatment, technology products, high street discounts, a cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition for their hard work, offering cash prizes monthly and a chance to win a top prize of £10,000.
We offer a diverse variety of training and development avenues via a wide selection of learning resources.
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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