Overview
Customer Service Specialist – Banking & Financial Services (Hybrid Glasgow)
Teleperformance certified as great place to work UK in 2025!
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector.
Start Dates: 27th Oct 2025, 24 Nov 2025
Location: Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay
Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
Contract: Permanent
Background Checking: Right to Work in the UK; Criminal Record Check; Credit Check; Any other associated checks. Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date.
Responsibilities
* Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels.
* Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
* Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers.
* Have excellent attention to detail.
* Be knowledgeable of our client’s process and products and how best to support the customer.
Qualifications & Skills
* A professional, polite and courteous telephone manner.
* Ability to deliver excellent service with outgoing nature.
* Excellent verbal communication skills.
* A good listener who can convey empathy, patience and understanding.
* Confident and proactive to deal with difficult situations and conversations.
* High levels of accuracy and attention to detail.
* Be driven to work towards achievable targets.
Values we look for
* Process Excellence - doing things well and aiming to improve.
* Collaboration - enjoy working as part of a team.
* Communication - clear and confident in speaking and writing.
* Emotional Intelligence - empathise, be kind and courteous.
* Open-Mindedness - receptive to different ideas.
* Critical Thinking - logical decision making.
* Solution Orientation - forward-thinking and problem-solving.
* Entrepreneurship - ownership, self-driven and willing to take on new tasks.
Legal & Compliance
* Right to Work in the UK
* Criminal Record Check
* Credit Check
* Any other associated checks
Disclaimers
* Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels.
* Only candidates who meet specific language proficiency scores will be able to proceed on this campaign.
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