Victim Services and Engagement Officer
We have an exciting opportunity for a Victim Services & Engagement officer join the Victim Support team in Gwent, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you.
County/Borough Torfaen Office location Pontypool Police Station, Glantorvaen Road, Gwent, NP4 6YN Full time/Part time Full time Hours per week 37.5 Work schedule Monday to Friday 9am - 5pm. Additional need for occasional weekend working and working in the evening. Basic Salary £26,830.20 per annum. Contract type Permanent DBS required? Enhanced Police vetting required? Yes Closing Date 03/11/2025 Ref No 6390 Documents
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What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
2. Flexible working options including hybrid working
3. 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
4. An extra day off for your birthday & options to buy or sell annual leave
5. Pension with 5% employer contribution
6. Enhanced sick pay allowances, maternity & paternity payments
7. High Street, retail, holiday, gym, entertainment & leisure discounts
8. Access to our financial wellbeing hub & salary deducted finance
9. Employee assistance programme & wellbeing support
10. Access to EDI networks and colleague cafes
11. Cycle to work scheme & season ticket loans
12. Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.
As a Victim Services & Engagement Officer you will be:
13. Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
14. Carry out effective management of volunteers, assessing their competence to practice using national guidelines
15. Promote the work of Victim Support by attending local community and public events
You will need:
16. Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
17. Experience of Managing a caseload including complex case management.
18. Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
19. Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
20. Experience of managing safeguarding issues and relevant legislation
21. Managing, value, providing support and guidance to a team with a strong client service focus
22. Ability to promote the work of a multi-agency hub