We are seeking a Client Coordinator for our client in Horsham. In this role, you will manage your own client caseload, ensuring all work meets contract requirements. This position is perfect for a proactive, detail-oriented individual who excels in high-pressure environments and is adept at handling both client and internal communications. Day-to-day of the role: Receive and respond to telephone and email queries from clients, residents, engineers, and colleagues. Liaise and cooperate with the team to ensure all processes and procedures are followed. Monitor and update resident satisfaction, complaint, and defect KPI spreadsheets. Produce monthly customer KPI reports. Maintain a sound understanding of the works being carried out and effectively communicate this to both internal and external customers. Prepare and raise material orders/requisitions as required to meet the programme. Input and maintain data on the management system. Provide feedback and comments on failures or requirements. Handle general administrative tasks. Required Skills & Qualifications: Proactive and self-motivated with an eye for detail. Able to manage own workload and work independently while adhering to strict regulations and deadlines. Exceptional communication skills, confident in communicating with colleagues and clients at all levels. Ability to work in a high-pressure environment whilst ensuring self-care. Good administration and IT skills, proficient in Word, PowerPoint, and Excel. Benefits: 25 days holiday plus 8 statutory holidays. A day off for your birthday. Hybrid working model. Career progression opportunities. Ongoing mentoring and career/performance coaching. Commitment to training and development. Structured induction/training program. Employee Assistance Program. Bike 2 Work & Employee savings schemes. Please apply now!