South West Advocacy Network (SWAN) is a registered charity that supports and empowers people to have a voice by ensuring access to high-quality, independent advocacy. We believe everyone has the right to be heard and respected, the right to choice in decisions about themselves, and the right to be safe.
We are seeking a highly organised and detail-focused Central Services Administrator to work at the heart of our organisation.
About the Role
This varied role provides central administrative support across finance, operations, training and HR, working closely with members of the Senior Leadership Group (SLG). You will help ensure that key procedures are completed accurately, recorded correctly and shared appropriately, supporting compliance, quality and effective service delivery.
This role is 30 hours per week, worked over 5 days, and is office-based at our Taunton office .
Key Responsibilities
Finance
* Support the preparation of spot purchase invoices and follow up as required
* Arrange travel and accommodation for members of the Senior Leadership Group
Operations
* Maintain and report on organisational registers and logs, including:
o Safeguarding
o Complaints
o Gifts
o Subject Access Requests
o Fundraising suppression requests
o GDPR breaches
o Accident and incident reports
* Input data from the client case management system into quarterly commissioning reports
* Support Service Managers with data reporting as required
* Proofread documents and reports, ensuring accuracy and compliance with branding guidelines
* Prepare monthly SLG agenda items in line with the SLG reporting schedule
* Process and monitor Out of Area referrals on behalf of commissioning local authorities
* Provide administrative support for tender bids when required
* Support Quality Performance Mark accreditations
Training
* Maintain mandatory training schedules for employees and volunteers
* Ensure training and CPD records are up to date on Breathe HR
Human Resources
* Provide recruitment administration from advert to induction for employees and volunteers
* Manage the internal DBS system, including three-yearly renewals
* Support HR processes such as Performance Development Reviews, grievance and disciplinary procedures
* Oversee emergency contact details, sickness absence records and return-to-work documentation
* Upload policies, procedures and forms to Breathe HR
About You
You will be an efficient, organised administrator with excellent attention to detail and a strong commitment to confidentiality.
Essential skills and experience:
* Good working knowledge of IT systems, electronic records and case management systems (or similar)
* Confidence using Microsoft Office
* Ability to manage busy workloads and competing priorities
* Strong organisational and record-keeping skills
* High level of accuracy and attention to detail
* Ability to handle sensitive information with discretion
* Ability to develop effective systems of work to support compliance and organisational requirements
Salary
* £23,515.51 FTE
* £19,066.63 actual salary (30 hours per week)
How to Apply
Please send your CV and a supporting statement to:
Closing date: Sunday 4 January 2026
We reserve the right to close this vacancy early should sufficient applications be received before this date.
Equality, diversity and inclusion are core to our values. In the selection of our employees, we are committed to equality with regards to protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We welcome applications from disabled people.