Swindon, United Kingdom
Sheffield, United Kingdom
Bournemouth, United Kingdom
London, United Kingdom
Northampton, United Kingdom
Dunfermline, United Kingdom
Wakefield, United Kingdom
Our Financial Crime team plays a crucial role in protecting Nationwide and our members from all forms of financial crime, including fraud. It’s an exciting, fast‑moving area with a strong reputation, fascinating subject matter and industry‑leading results. You’ll work with advanced detection systems, adapt to evolving criminal behaviours and help deliver an exceptional experience for our members.
This is your opportunity to make a meaningful impact. As a Senior Economic Crime Investigator within our Credit Card Investigations team, you’ll lead complex cases involving unauthorised transactions while supporting and coaching analysts to achieve accurate, fair outcomes. Your expertise will shape best practice, strengthen investigative capability and ensure every decision we make meets the highest standards of member protection.
If you’re driven by doing the right thing, the right way, you’ll feel right at home in this role.
You’ll work Monday to Friday, with one Saturday each month, giving you a clear and balanced schedule while supporting our members when they need us most.
T this is a 12 month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Sheffield, Bournemouth, London, Northampton, Dunfermline or Wakefield office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires.
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
The hiring manager for this role is Becky Burberry and the main recruitment contact is Lorraine Ifil.
What you’ll be doing
In this role, you’ll lead and support the Credit Card Investigations team as they handle complex cases. As a trusted subject matter expert, you’ll guide and coach colleagues to ensure every investigation is thorough, accurate and fully aligned with regulatory and internal standards. You’ll also review and quality check case outcomes to maintain fairness and consistency for our members while driving best practice by sharing knowledge, mentoring others and strengthening the team’s investigative skills.
Collaboration will be essential. You’ll work closely with internal stakeholders to resolve high‑risk cases and upscale issues when needed. You’ll also stay ahead of emerging fraud trends and regulatory changes, helping to enhance our prevention and detection strategies and ensuring we continue to stay one step ahead.
About you
As a minimum, you’ll bring:
* Significant TSYS experience including the use of the TS2 system
* Significant experience in the handling of fraud claims within TS2
* Recent, hands‑on expertise as a Fraud or Scam Investigation Subject Matter Expert
* Strong analytical and investigative skills with a proven ability to uncover complex issues
* A track record of sound decision‑making under pressure
* Excellent time management skills and the ability to prioritise effectively
* Experience in supervising or coaching others to help them grow and succeed
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
* Job Identification 1704
* Apply Before 02/26/2026, 11:55 AM
* Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Masterton House, Dunfermline, Fife Region, KY11 8NX, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB 3 Red Hall Crescent, Wakefield, West Yorkshire, WF1 2DF, GB Richmond Hill, Bournemouth, Dorset, BH2 6EP, GB 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB 38 Carver Street, Sheffield, West Yorkshire, S1 4FS, GB
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