The Grand Hotel Leicester by the Unlimited Collection is seeking a confident Housekeeping Manager with a passion for service excellence. You will report to the Hotel Operations Manager, responsible for overseeing the Housekeeping function in the property. A Housekeeping Manager will : Ensur ing that the Housekeeping team is courteous and helpful to guests and ensures the comfort and safety of guests and visitors Responsible for the management of team communication ensuring collaborative team environment Managing employment life cycle of the team members in conjunction with HR consisting of recruitment, performance (appraising and management), talent development, sickness and absence management Dealing with guest requests in a timely and efficient manner, communication with other departments if necessary Organising and planning routine, deep clean and exceptional cleaning for apartments, public areas and the external building faade Ensuring Safety and Security procedures are adhered to and keys are signed for at the start and end of every shift Working with the Hotel Operations Manager to ensure that effective costs and stock controls are in place and are being maintained Support ing with maintaining the companys environmental Health and Safety framework (EHS) Ensur ing that the standards of cleaning, hygiene, stock control and staffing are maintained in the property To be successful in the role of Housekeeping Manager, we require: At least three years spent as Housekeeper or Assistant Executive Housekeeper in a four-star hotel or serviced apartment residence Some knowledge of relevant Health & Safety and employment legislation e.g. right to work, Workplace Health & Safety Demonstrable leadership skills Experience of managing department forecasting and budgeting Immaculate standards of personal presentation Ability to act on your own initiative and think ahead in order to exceed expectations Creativity and confidence to find solutions to everyday challenges Working with us provides the following benefits to you: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities Staff incentives when you and the team perform About Us The Grand Hotel Leicester by The Unlimited Collection is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties. Jupiter Hotels Limited Trading as: The Grand Hotel Leicester by the Unlimited Collectionmanaged by The Ascott Limited Privacy Policy | Personal Data | Ascott AMRT1_UKCT