Assistant Shop Manager
Location: Diss, Suffolk
Salary: £23,850 per annum, pro-rata
Hours: 28 per week
Contract: Permanent
Are you a retail expert passionate about impacting to meaningful change?
Help us bring pre-loved style and standout furniture to life - join our charity shop as Assistant Manager Step into a role where every day offers the chance to grow your retail expertise while making a meaningful difference. From creating inspiring displays to supporting a passionate volunteer team, you'll play a key part in shaping a welcoming space for our community. This is more than just a job, it's an opportunity to change lives locally, across the UK, and around the world. If you're driven, creative, and ready to help build a world where kindness knows no bounds, we'd love to hear from you.
"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager
What will a day in the life of a Assistant Shop Manager involve?
* Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.
* Working on the shop floor, to coordinating activity "behind the scenes", no two days are the same.
* Fostering a brilliant shopping environment and provide an excellent customer experience in store.
* Working collaboratively with the shop manager, you'll oversee a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
* To be retail superstar with the experience and know-how from working in a shop environment.
* The traits of a people-person, who enjoys providing an excellent customer experience, championing a team, and meeting people from all walks of life.
* The mind of a commercially savvy individual, who has good awareness of financial targets and measures, alongside proven IT skills.
* The ability to work flexibly to the needs of the store.
Interested? The closing date for applications is 23.59 on Sunday 15th February 2026.
In return for your commitment and expertise, you'll get:
* Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Learning & Development: A range of career & learning opportunities.
* Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
* Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
* Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders
About The Candidate
About The Company