BIM Software Technical Customer Support Specialist
UK - Milton Keynes or Leeds – 4 Days in office
Department
MEP
As a Technical Support Specialist we will develop you into an MEP Estimating software Subject Matter Expert on our products. Once trained you will work with clients to resolve any usage issues with our MEP software, providing support on complex issues by live chat, phone or an email ticketed system. Clients span the construction and infrastructure sector, working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support – that is what you will provide.
This role supports our Estimating software tools aimed at mechanical & electrical contractors. To be successful you do not need a background in mechanical, electrical and plumbing software but you do need excellent communication skills, a desire to assist and help our clients and an interest in technology.
If you are interested in tech and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.
Location
You will be based from either our Milton Keynes or Leeds office and will work four days in Office.
What You Will Do
* Ability to quickly develop and maintain a high level of knowledge of (MEP) software products and remain expert on current product knowledge both from an internal and from a user perspective
* Answer incoming support calls courteously and within defined timescales as and when required
* Provide problem solving service for customers relating to Estimating software packages
* Complete customer support tickets on the CRM database
* Complete defect tickets on the CRM database
* Provide high level technical support to customers
* Help maintain the list of defects and enhancements
* Help find the root cause of defects as they are found
* Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
* Provide technical support to the Sales Team as required
* Help maintain the list of future enhancements
* Provide technical support to other members of the support team
* Test new versions of software as necessary
* Assist with the production of user documentation, manuals & help files as necessary
* Liaising with development to achieve set goals
What skills & experience you should bring
* Experience in a customer service role and / or technical support role
* Excellent written and verbal communication skills
* Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly
* Experience in estimating, purchasing and contract management within the construction industry would be an advantage in this role
* Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels
* Excellent problem‑solving skills, a strong customer‑service orientation and commitment to ensuring timely, quality solutions to customer issues
* Demonstrates accuracy and thoroughness and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information
* Well‑organised, self‑directed team player. Remains open to others’ ideas, and exhibits willingness to try new things
About Trimble MEP
Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.
How to Apply
Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
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