If you are an experienced Desktop Support Engineer with strong Mac experience we have a 2nd line role, we would like to discuss with you. We are seeking a highly skilled Desktop Engineer with strong Mac experience to join our Service Desk team. This role will suit someone who enjoys a hands-on, customer-facing position, supporting colleagues across the business both in person and remotely. You will play a key role in ensuring users have the tools and systems they need to work effectively, with a focus on Apple Mac device management and support. This is a 2nd line, office-based role providing a mix of face-to-face support via our walk-up “Techbase” (Genius Bar style) and remote assistance for colleagues across multiple time zones. Key Responsibilities * Provide 2nd line desktop support for Mac and Windows users across the organisation. * Act as a subject matter expert for Apple Mac environments, including setup, troubleshooting, patching, and application support. * Use Jamf for Mac management and SCCM/Intune for Windows environments. * Deliver face-to-face technical support through our Techbase, ensuring a high-quality, customer-first experience. * Support meeting room technology (AVI), including video conferencing and presentations. * Provide remote support using tools such as Bomgar (experience with other platforms acceptable). * Manage tickets effectively through ServiceNow, following ITIL-al...