To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff. Booking - cancelling, amending patients appointments using EMIS web clinical software To be able to do admin tasks. Good knowledge on docman workflow. Arranging appointments for patients reviews as part of QOF management Dealing with internal and external post Effectively signpost patients to services appropriate to their needs Scanning and action the clinical correspondence as per GP instructions into the patients medical records Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.
To be flexible to cover shifts in the event of staff holidays and sickness at short notice is essential.