We are seeking to appoint 2 x Generalist Advisers to join our team and provide high quality generalist advice in community settings, supporting clients with practical, one-off advice, assisted information and signposting. The post combines flexibility with frontline impact, including outreach.
You ll have strong experience delivering generalist advice across multiple areas and managing a varied caseload. You re confident providing holistic advice on welfare benefits, debt, housing, employment issues, and relationship breakdowns. You ll be able to demonstrate excellent client facing skills, using sensitive listening and structured questioning to conduct effective interviews.
You ll have strong written and verbal communication skills enabling you to explain complex information clearly and negotiate effectively. You ll be capable of researching, analysing and interpreting detailed information, and presenting it in an accessible way.
You ll be able to maintain accurate case records and work consistently within organisational procedures and quality standards. You ll understand the importance of equality and diversity in delivering fair and inclusive advice. You ll be competent in using IT for case management, document production and research.
You ll work well as part of a team, share learning, and contribute to service improvement. You ll be committed to continuous professional development and expanding your knowledge across different advice areas.
You ll be joining a friendly and high performing advice team who are supportive and inclusive and where development and training are built in. You ll be working to agreed targets and quality standards and contribute to continuous improvement in how we deliver outreach services.
A full driving licence, with access to a vehicle, is essential due to the large geographical area of our outreach services.