Overview
Do you have a passion for delivering excellent customer service?
Do you have experience in leading a team?
Do you thrive in a target driven environment?
If the above sounds like you, then we want to hear from you! My Client is a Franchise Partner of the Biggest Mobile and Telecommunications company in the uk. We are looking to recruit a Senior Sales Advisor to join a successful store.
As a Senior Sales Advisor, you will play a key role in driving sales and performance in your store. You will work alongside the store management and sales colleagues to achieve personal and branch targets to make your store a success.
You will be responsible for leading the team to convert customers into sales by giving great service. Leading by example and identifying and assisting customers who require help.
You will be the first point of contact for potential customers so will be expected to provide an exceptional level of customer service whilst driving sales opportunities through effective customer interaction.
This role would suit someone currently working in retail sales in a similar role.
Responsibilities
* Lead the team to convert customers into sales by giving great service, leading by example and identifying/assisting customers who require help.
* Be the first point of contact for potential customers and provide an exceptional level of customer service while driving sales opportunities through effective customer interaction.
* Help reach and exceed sales targets set by Branch Manager.
* Keep up to date with the latest products & services on offer.
* Meet and greet customers, delivering a world class customer experience to every interaction.
* Process sales transactions (mobile broadband, SIM subscriptions and general sales).
* Cross-sell and upsell products and services at every opportunity and use next best activity.
* Carry out demonstrations of devices and accessories.
* Handle challenges presented by customers in a positive and constructive manner; share and follow them up within the team with seniors when appropriate.
* Know and apply data protection laws where relevant.
* Keep stores clean and tidy at all times.
About You / Qualifications
* You should have a good understanding of technology - particularly mobile phones, tablets, etc.
* You should be an excellent communicator with a natural flair for sales and customer experience.
How to apply
To apply, please click the 'apply' button and in the cover letter please add why you feel you would be great for this position.
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