Technical Officer
14 hours per week
Fixed Term until 31st January
£42,- £46, per annum pro rata
Glasgow based
West of Scotland Housing Association (WSHA) are looking for a new part time Technical Officer who shares our values and will use them to guide the way they work on a daily basis. You will play a key role in ensuring tenants receive an excellent service and that repairs are processed efficiently and accurately.
At WSHA, we pride ourselves on being more than just a landlord. With over 60 years of history and more than 4, homes across the West of Scotland, our mission is to listen, adapt, and improve the lives of our customers.
Our values—respect, inclusive, integrity, improvement and support—guide everything we do
We’re also proud of our people:
1. 84% of staff say WSHA is a great place to work
2. 40 days annual leave (pro rata), plus hybrid flexibility
3. Investors in People Gold accreditation, reflecting our dedication to wellbeing
4. Free access to a comprehensive Employee Support Service
5. Healthcare plan for you and your family
6. Cycle to work scheme and secure bike storage
7. Free flu jags and annual health checks
About the Role
Reporting to our Senior Technical Officer, you will play a key role in assisting in ensuring that the Association’s maintenance contracts run effectively, provide value for money and meet requirements of customers
You will play a key role in:
· Providing technical advice to repairs staff, inspecting properties that require technical assessment before repair is instructed and instructing required works.
· Identifying where repairs should be dealt with as an insurance claim and liaise with the Corporate Services Assistant to assist with administrating the claim whilst liaising with the underwriters or loss adjusters as required
· Ensuring works across all contracts are carried out competently, with minimal risk and comply with all necessary legislation and best practice
· Carrying out house condition surveys as required
About You
· Experience delivering high‑quality customer service
· Good interpersonal skills and a positive customer centered approach, able to form effective working relationships with customers and work across organisational teams.
· Ability to analyse and diagnose problems and implement effective solutions
· Experience using Microsoft Teams, SharePoint, Forms, Outlook and Excel
· Comprehensive knowledge of housing maintenance, construction, building processes and best practice
· Experience working as part of a team
Inclusive Employer
We welcome applications from all sections of the community and particularly encourage candidates from disabled, Black, Asian and minority ethnic backgrounds. We are a Disability Confident organisation and guarantee an interview to disabled applicants who meet the essential criteria.
How to Apply
Please complete our online application, closing date is Wednesday 15th April with interview being held Monday 27th April