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Gilbarco Veeder-Root is the world leader in refueling and payment solutions for forecourts. We provide and install tank equipment, pumps, EV chargers, sales, and monitoring systems, and ensure these are maintained and managed for our customers.
Our customer journey extends beyond the purchase of our products and services and is complemented by teams providing extensive aftercare service.
Job Title: Client Relationship Manager
We are looking for a Client Relationship Manager who will oversee their own portfolio to lead and manage our Service Account Management team (comprising 4 members). The team focuses on developing strong strategic relationships with customers, maximizing collaboration opportunities, achieving efficiencies, and improving capabilities. The role also involves enhancing contractual activities and monitoring adherence to KPIs.
As a member of the Aftermarket Management team, this position will collaborate on driving new initiatives and strategic growth activities. This role is not focused on generating revenue but on managing the Service Account Managers.
Minimum Requirements:
* Previous experience in leading, driving, and motivating teams within an account management or customer service environment.
* A proven and successful track record in establishing strong, long-term customer relationships.
* Experience working within matrix operational structures.
* A customer-focused mindset, with experience managing demanding customers in a customer-led organization.
* Ability to operate at both strategic and operational levels to support business results.
* Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service-oriented operation.
If this sounds like you, then apply today!
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