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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Aberdeen
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Client:
Telent
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. We support various managed service contracts and are expanding our team. Training and career development opportunities are available.
This role involves a 4 days on / 4 days off shift pattern with an 11-hour rotating shift—7am-7pm and 7pm-7am. It is based at our modern Camberley office (GU15 3YL).
Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses. Join us to make an impact and help maintain the nation's critical infrastructure.
Responsibilities include:
* Act as the first point of contact for incidents, requests, and queries via various platforms
* Log incidents and requests via customer portals
* Provide excellent customer service
* Follow up and update customers regularly
* Attend training sessions
* Order and coordinate spare parts and engineer resources
* Maintain rapport with customers and understand their support needs
* Manage incident ownership and escalate issues as necessary
* Meet KPIs set by management
Ideal candidate profile:
The role focuses on customer support and communication, not technical troubleshooting. Experience in retail, customer service, or administration is valuable. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is required. On-the-job training will be provided for those without specific Service Desk experience.
Key requirements:
* Experience in customer service, retail, or helpdesk environments
* Computer literacy with Microsoft Office
* Call handling or customer service experience
* Ability to work both independently and as part of a team
* ITIL awareness is desirable
Benefits include:
* Company matched pension scheme (4-6%)
* Family-friendly policies
* Occupational health support and wellbeing portal
* Discounts on entertainment and shopping
About Telent:
Telent is a leading technology company in mission-critical communications and digital infrastructure support. We are committed to diversity and inclusion, offering a dynamic environment to develop your career. Join our team of over 2,500 professionals dedicated to making a difference.
Our values:
* Be Inclusive
* Take Responsibility
* Be Customer-focused
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