Operations Controller - Mendip Rail Limited
Location: Shepton Mallet
Are you ready to take control of one of the most dynamic rail freight operations in the UK? Mendip Rail Limited is seeking a proactive and detail-oriented Operations Controller to join our team and help deliver first-class service to our customers.
Key Responsibilities
* Be the first point of contact for MRL customers, ensuring service level expectations are consistently met.
* Make business-critical decisions to ensure the effective day-to-day running of the train plan-from weekly planning to resolving live daily issues.
* Maintain control of the MRL wagon fleet, including organising defective wagon recoveries and offloads to ensure fleet availability meets customer demand.
* Create and deliver the weekly train plan, working closely with our Supply Chain Partners.
* Accurately log and report on daily train movements and concerns.
* Input correct data to generate invoices and performance reports.
* Record and prepare transactional data for use by the Admin and Management Team.
* Prepare daily trip sheets for each quarry to ensure loading requirements are met.
* Advise depots of the weekly train plan, communicating any issues and arranging alternatives swiftly.
* Liaise with parent companies and supply chain staff to ensure optimal service delivery and value creation.
* Provide help and advice to customers as needed.
* Be available on-call to respond to emergency queries overnight and make considered decisions.
* Organise assisted offloads and stranded wagon recovery operations.
* Monitor and maintain records of wagon availability, stranded wagons, and defective wagon numbers.
* Provide accurate data on stranded wagon recovery performance to support penalty charges where applicable.
* Deliver first-class service levels to meet and exceed customer expectations.
* Act as the central point of contact for all queries within the Operations office.
What You'll Bring
* Strong communication and decision-making skills
* Ability to work independently and under pressure
* Excellent organisational and data management abilities
* Experience in rail logistics or supply chain coordination (preferred)
Why Join Us at Heidelberg Materials?
At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We're proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member
* Competitive Package: Salary, bonus incentives, generous pension, and life assurance
* Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
* Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
* Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities