We are looking to
recruit an Administrator to provide an efficient and effective patient-focused administrative service for Cancer Institute Non-Specific Symptom Pathway by supporting the Clinical Nurse Specialist Team. The current team consist of CNS’s and the patient groups are varied and require different levels of support / input.
1. Point of contact for patients attending outpatient clinics and arranging blood tests either locally in the BHOC outpatient department, or via the patients GP.
2. To assist with preparation of the Outpatient clinics, which may include liaising with other Trusts/ departments, chasing results and reports.
3. Dealing with telephone enquiries from hospital staff, general practitioners, patients and others and liaising with relevant departments. To take accurate messages and pass onto the appropriate person if unable to help with the query.
4. Be able to use the relevant computer systems to accurately input and retrieve patient information, check patient demographic information is current and accurate.
5. Maintaining filing systems.
6. Typing of Clinical Nurse Specialist letters, and uploading to the Evolve system.
Clinical Nurse Specialist Support
7. Printing and filtering all two-week-wait referrals sent through e-Referral Service.
8. Organising/updating patient list once a week for a case review with CNS team, Oncology Consultant and a potential new recruitment of GP.
9. First port of call for telephone queries for CNS team.
10. Typing of all CNS clinic and correspondence letters and filing.
11. Input data to the NSSP spreadsheets.
Administrative/Clerical
12. To communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face-to-face contact, with patients, visitors, other Trust staff and various external agencies.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.