Job description
Job Title/Req Number: Learning Development Co-ordinator - 102553
Base Location: Leeds
The KPMG early career development function is a cornerstone of our business. Operating from our Leeds office we do work that matters, serving the country with diligence and expertise.
KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.
By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time.
Why Join KPMG as Senior Learning Co-Ordinator
KPMG Learning Services (KLS) delivers innovative, bespoke and high-quality learning to several high-profile public and private sector clients.
We help our clients make a difference to the lives of people right across the UK by ensuring they have the learning and development interventions they need to do their job.
The Service Centre supports the operation by providing a multifunctional contact centre underpinned by quality administration and excellent customer service to support the learners and suppliers.
What will you be doing?
The Co-ordinator will be responsible for managing all aspects of high volume and high complexity tasks across a range of Early Careers Development processes.
This will include a variety of administrative tasks and client touch points throughout the student journey.
1. Ability to follow standard and complex processes and identify and report any potential issues, understanding when to escalate
2. Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
3. The role holder will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail
4. The role holder may act as a buddy for new to role Learning Co-Ordinator's
What will you need to do it?
5. Appropriate handling of participants and suppliers' queries and complaints by email or face to face, in line with the agreed SLAs and Quality framework
6. Effective customer service and relationship management across a range of stakeholders, conducting regular client meetings and maintaining excellent relationships
7. Operational administrative duties to include:
8. Communication with learners, suppliers and clients throughout all processes
9. Uploading of learners to multiple online programs/platforms and managing access permissions
10. Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
11. Maintain personal compliance of Operational and Regulatory risk, including GDPR and information security
The ECD team manages the student professional qualifications:
12. Graduates
13. Apprentices
14. School Leavers
15. Employees that are completing Business Managed Qualifications (BMQ)
The team handles enquiries and complaints regarding Professional Qualifications. Other responsibilities include:
16. Handling communications with professional bodies and tuition providers
17. Arranging tuition and exams
18. Receiving, preparing and reporting exam results to the business
19. Offering advice to students regarding their pathways
20. Collaborating with the ECD Managers
Skills we'd love to see
21. ECD experience
22. Client relationship management
23. Experience in a financial environment
24. Has worked successfully in a target driven environment
Our Locations:
25. Leeds
With 20 sites across the UK, we can potentially facilitate office work, working from home, flexible hours, and part-time options. If you have a need for flexibility, please register and discuss this with our team.
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