ABOUT US
Medefine Education is a multi-award-winning mentoring and education platform that helps international students aged 12-18 gain admission into top medical schools worldwide. With offices in London, Dubai, and Hong Kong, we combine academic excellence with future-focused mentoring, delivered by renowned doctors, scientists, and tutors from institutions like UCL, Cambridge, and Oxford.
Learn more:
We are seeking a dynamic, tech-savvy, and proactive Education Operations Manager to join our growing London team. This fast-paced, hands-on role is central to our student success journey, supporting education programs and ensuring smooth operations.
Ideal candidate qualities include:
* Exceptional organization and attention to detail
* Proactivity and self-motivation, with a bias for action
* Digital fluency and interest in learning new tech tools (e.g., AI platforms, automation, CRMs) — no formal IT qualifications needed, just curiosity
* Strong communication skills, comfortable liaising with high-achieving students and families
* Desire to grow with opportunities for career progression in a dynamic education environment
WHY JOIN MEDEFINE?
* Be part of an innovative, expanding education company with global impact
* Work with a passionate team of doctors, scientists, and tutors
* Contribute to meaningful work supporting future healthcare leaders
* Opportunities for training, development, and taking on new responsibilities as the company scales
DUTIES & RESPONSIBILITIES
Student Enrolment
* Handle initial online inquiries via WhatsApp, email, and website
* Review applications, conduct academic assessments, and orient new students
* Track application progress
* Issue offer letters
* Prepare and facilitate contract signing
* Process payments
Onboarding
* Set up student and parent portal accounts
* Provision system access
* Distribute individual study plans
* Create and monitor payment calendars
Technology and Systems Management
* Evaluate and select operational systems for enrollment and onboarding
* Streamline workflows and automate administrative processes
* Manage databases and student information systems
* Oversee data analytics and reporting dashboards
* Track performance metrics across platforms
Academic Programme Support
* Update curriculum systems
* Assist with class scheduling and coordination
* Track academic progress and assess performance
* Customize study plans and adjust schedules as needed
* Implement new tutor recruitment tracking systems
Ongoing Mentorship & Personal Support
* Schedule mentorship sessions
* Coordinate projects, research, and work experience opportunities
* Manage alumni network
Client Relations
* Monitor student progress
* Manage parent relationships
* Handle issues and provide support
* Track payments, manage onboarding, and renewals
* Prepare and distribute student progress reports to parents
Operational Management
* Manage student enrollment and onboarding platforms
* Oversee shared inboxes
* Collect and analyze feedback from students and parents
* Process regional payments
* Manage IT systems and platforms, including student portals and LMS
External Relationships
* Assist with conference management in Hong Kong, UAE, and Singapore
Medical School Application Support
* Plan application timelines and prepare documents
* Coordinate references and support application submissions
* Follow up post-application and guide offer management
* Support results day and medical school transition
Post A-Level Results Support
* Plan graduation and university enrollment
* Track application outcomes and alumni engagement
* Assist with White Coat Day organization
SALARY RANGE: £30,000–£40,000 per year
LOCATION: Mostly remote, with monthly travel to London for meetings and conferences
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