Join our Team as a Team Lead providing effective leadership to the supported living team, ensuring safe, high-quality, and compliant services for Live Connected clients. The role oversees staff recruitment, training, scheduling, and performance, while maintaining health and safety standards and promoting Live Connected's values. As Team Lead you will support care planning, audits, transitions, on-call services, and continuous improvement, working flexibly to meet operational needs.
Live Connected is a dynamic division of the Connected Health Group. We deliver high-quality, person-centred support to adults with earning disabilities, and complex needs. As a Support Worker, no two days are the same. You will play a vital role in supporting individuals to live safely, independently, and with dignity.
Why Choose Connected Health?
Sign-On Bonus: £200*
Recognition & Rewards: Employee of the Month, Quarter, and Year awards
Refer a Friend: Earn £200 for successful referrals
Career Growth: Ongoing training and professional development opportunities
Extra Benefits: Free Access NI, Free uniform, Paid shadowing and training, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts
Roles & Responsibilities
* Provide leadership, management and guidance of the highest standards to support our Care Team, to ensure the Live Connected clients receive the best outcomes in everything we do.
* Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies
* Accountable for the Health and Safety of staff and clients; ensuring the Live Connected Policies & Procedures are always adhered to providing a safe working environment.
* Passionately promote the aims and values of Live Connected
* Continually review and improve operational processes to ensure the most effective and efficient service is being delivered to our clients through utilising technology.
* Ability to identify and recruit high quality Support workers, implement excellent training and maintain high retention ratios.
* Ensure the provision of staff training is implemented and the delivery of quality care services is consistently achieved.
* Ability to ensure the Scheduling is effectively designed to ensure the support workers deliver the allocated service to the client. Scheduled Spot Checks and Audits are undertaken and recorded electronically.
* Ability to complete and continuously improve the support workers, Risk Assessments and Care Plans to ensure the outcome of the client is achieved effectively and our clients' expectations are exceeded.
* Ability to operate the business in a paperless manner from the beginning and embrace technological software and electronic communications
* To be aware of Key Performance Indicators and to accurately record and report statistics to the service manager/Head of service/Director as appropriate.
* Ad hoc duties to support the Operations Team, as when required due to continue expansion of the service.
* To assist and support the initial transition stages of service users, this can include long stay hospital admissions to community.
* To effectively develop transition plans and review daily to ensure initial transitions are running smoothly.
* To troubleshoot, develop new initiatives for transition plans, Live Connected prides themselves in being a leader service provider.
* To manage on call services and respond appropriate
* Working rotation will include working weekends, team leads will complete two shifts in service
Qualifications & Experience
* Must have 6 months experience within supported Living services with behaviours that challenge.
* Must have experience working with complex care packages and have experience working with adults with learning disability, mental health, acquired brain injuries, autism.
* Must hold a minimum Level 3 in health and Social Care
* Highly determined, driven and ambitious, with the desire to make a real difference and assist in the growth of the business.
* Excellent communication and interpersonal skills, with the ability to talk passionately about our services and values to potential clients or referral sources.
* Advanced computer skills including proficient use of MS Office, the ability to produce reports and strong computer systems knowledge.
* Self-motivated and flexible, with a willingness to participate in an 'on call system' for out of office hours.
* Extremely well organised, excellent planning and prioritising ability with high attention to detail
* A creative and strategic thinker who is able to embrace, influence and communicate improvements to the Team.
* Hold a full driving licence with access to their own transport.
About Us
At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.
Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.
*Candidates who are successful at interview will be subject to background checks including, but not limited to, satisfactory references and an enhanced police check*.
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