Description
The job itself
We are looking to recruit a highly motivated and committed Duty Manager to join our team at East Riding Leisure South Holderness.
This is a fantastic opportunity for an individual with a strong background in the leisure industry who is passionate about delivering excellent service and maintaining safe, well-managed facilities.
About the Role:
As Duty Manager, you will be responsible for:
1. Overseeing the day-to-day operation of the centre, ensuring high standards of customer service and safety are maintained
2. Supporting and supervising frontline staff
3. Managing operational issues and responding to incidents appropriately
4. Ensuring compliance with health and safety procedures and assisting with audits
5. Contributing to the smooth delivery of both wet and dry side programmes
About You:
To be successful in this role, you should:
6. Have previous supervisory or management experience within the leisure industry (ideally in facilities offering both pool and sports hall services)
7. Be proactive, responsible, and capable of making sound operational decisions
8. Be customer-focused and an effective communicator
9. Be flexible and available to work a range of shifts including early mornings, evenings, and weekends
Essential Qualifications:
10. RLSS National Pool Lifeguard Qualification (NPLQ)
11. IOSH Managing Safely Certificate
12. Pool Plant Operator's Certificate
Desirable Qualifications:
13. RLSS Trainer Assessor
14. NPSQ
Working Hours:
This is a contracted 8 hour position, with regular scheduled hours and the flexibility to work additional shifts as needed. Exact hours will be discussed at interview and will include early mornings, late evenings, and weekend working.