Overview
Customer Service Advisor - Remote role
Pertemps are recruiting for multiple Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.
Responsibilities
* Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
* Booking appointments for customers as required.
* Dealing with enquiries, answering queries, calls and escalating to relevant departments.
* Deal with a high volume of calls and emails each day.
* Appropriately and sensitively deal with professionals, customers and clients.
* Always adhere to strict policies regarding confidentiality and compliance.
* Identify and escalate any issues to a relevant supervisor.
* Ensuring all information is recorded accurately on your system.
Requirements
* A minimum of 2 years relevant customer service and support experience.
* Experience of using databases and a proficient IT user.
* Outstanding verbal and written communication skills.
* Experience working in a fast paced, customer handling environment.
* Clear understanding of confidentiality and handling sensitive information.
* Self-sufficient and a problem solver.
* Happy to undertake a DBS check.
The Role
* Fully remote, home based (all IT equipment will be provided).
* Monday - Friday, 9am - 5pm with 1 hour for lunch.
* Salary of £24,000 - £28,000 depending on experience.
If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV or get in contact with Jemma at the Pertemps Basingstoke Branch
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