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This role will support the day-to-day smooth running of the department through maintaining office systems including the development and maintenance of paper and electronic filing systems to ensure the safe transfer and storage of information and efficient management of the Endoscopy waiting lists.
You will be required to add Endoscopy patients to the waiting list on Cerner, EMS and Casper providing breach date information to the team while working closely with the speciality managers, pathway navigators and Endoscopy waiting list coordinators. The post holder will be responsible for answering calls and dealing with any relevant queries and checking the endoscopy phone answering machines for messages. This role also involves supporting reception with front of house duties and with the preparation of endoscopy lists administration paperwork.
We are looking for an Enthusiastic and adaptable team member to join our expanding Gastroenterology team. This Job will require cross site working with the primary site being at Hemel Hempstead Hospital. The working hours will be Monday – Friday/9AM – 5PM.
Main duties of the job
We are looking for an individual who is:
* able to work under pressure, meeting deadlines.
* Pro-active approach to problem solving. Positive and proactive approach to change and development.
* Good organisational skills and time management and able to prioritise workload.
* Ability to work independently and as part of a team.
* Ability to communicate effectively at all levels, good interpersonal skills.
* Ability to think logically and laterally to resolve a range of service issues to meet individual’s needs and ensure action.
* Methodical approach to work with excellent attention to detail.
Working for our organisation
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance.
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
The post holder must be fully conversant and competent in the features of the administration systems which supports all aspects of the management of the Endoscopy waiting lists and will be expected to have full knowledge of the contents of the Patient Access Policy. They will be responsible for data entry of waiting list onto the relevant systems (Casper/EMS/Cerner) and be responsible for intended procedures to be correctly entered onto the systems.
In addition to own workload the post holder will be expected to provide support in the department during annual leave, sick leave and during busy periods where there is an imbalance of work. This includes cross site cover.
They will be responsible for providing excellent communication and information for patients coming into hospital. Highlighting any concerns in a timely manner. This role also supports Endoscopy reception with front of house duties, checking patients in and with all reception administration-based tasks.
Key relationships for this role will include the Endoscopy waiting list coordinators, Endoscopy Booking office Manager, Gastroenterology administrators, Endoscopy Reception and Rota Manager, receptionists, Telephone Assessment Service (TAS) and Bowel Cancer Screening programme (BCSP) team members, BCSP and TAS programme manager, patients and relatives, Consultants and Nurse endoscopists, Staff Nurses, Charge Nurses, other administrative and clerical staff, porters, decontamination staff, service managers and deputy service managers.
This Job will require cross site working with the primary site being at Hemel Hempstead Hospital. The working hours will be Monday – Friday/9AM – 5PM.
Person specification
Education and qualifications:
* Knowledge of Microsoft Office packages eg PowerPoint, Word, Excel and other IT skills acquired through training and practical experience
* 4 GCSE (C and above) or equivalent
* NVQ level 3 or equivalent experience
* Excellent command of English - high standard of grammar and spelling
* Experience in an NHS Information and co-ordinating role.
* Evidence of continuing education and personal development.
Knowledge:
* Knowledge of NHS policies
* Knowledge of cancer targets
* Knowledge of 18-week pathway process.
* Knowledge of Health and Safety in the Workplace
* Understanding of confidentiality/data protection issues
* Ability to work unsupervised and use own initiative
* Previous NHS experience
* Knowledge of Casper/Cerner/EPR/EMS, and Infoflex system.
Experience:
* Experience in a similar NHS Admin role.
* Experience of working in a customer service environment
* Experience of dealing with professionals and public
* Experience of working in an administrative position and a team
* Previous experience of a role involving high levels of accuracy and attention to details.
West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.
As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Name Gemma Sullivan Job title Deputy Service Manager – Interventional Medicine Email address Gemma.Sullivan@nhs.net Telephone number 07812438624
If you have problems applying, contact
Address West Hertfordshire Hospitals NHS Trust
Recruitment Team
Watford General Hosptial
Vicarage Road
Watford
Hertfordshire
WD18 0HB
Telephone 07815425420
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