Job overview
An exciting opportunity has arisen within the GMMH Urgent and Emergency Care Group. The GMMH All Age Crisis Helpline is an evolving service, to come into line with the NHS Forward Plan for Mental Health. You will be instrumental in developing our service.
We work in collaboration with Greater Manchester Police (GMP) and Northwest Ambulance Service (NWAS). The Band 6 practitioner will rotate between the GMMH All Age Crisis Helpline and the Emergency Operations Centre in Manchester (EOC). The helpline practitioners have Trusted Assessors Status, this allows staff to refer service users direct to HBTT (Home Based Treatment Team) thus avoiding attendance to A&E Departments. Our aim is to reduce A&E presentations, by completing thorough risk assessments and sign posting service users to a more appropriate service that will meet their care needs, this means less waiting times for mental health assessments and a quicker response to their mental health crisis.
The service operates 24 hour 7 days a week, 365 days per year and practitioners will need to work within a 24-hour shift pattern. The service is based in the GMMH Patient Flow Service in Old Trust HQ on the Prestwich Hospital site in Prestwich.
The post holder will be qualified and be a member of their professional governing body, this will be a registered Mental Health Nurse, registered Mental Health Social Worker or Registered Occupational Therapist.
Main duties of the job
The role of the Mental Health Practitioner is to receive all calls and be able to provide immediate support, expert advice, signpost service users to the most appropriate service, assessment, and brief interventions where appropriate via mainly the phone. The Practitioner will have access to service user’s electronic clinical record and will ensure liaison with the service users’ existing services the following day via clearly defined routes.
The Mental Health Practitioner will be part of a shift team who work together for discussion and support.
Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
Risk Assessment skills
Essential criteria
7. Registered Mental Health Nurse.
Desirable criteria
8. Experience working in Urgent Mental Health Care
Excellent Communication Skills
Essential criteria
9. Able to build rapport with colleagues and service users .
mental health experience
Essential criteria
10. work placements
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.