Leicester – We are seeking an enthusiastic, customer‑focused IT Technician to join our busy IT Department. The role combines technical support and customer service, supporting on‑site and remote employees across the business. The IT team provides support to over 1,500 users across multiple locations throughout England and Scotland, and we look for a proactive, can‑do attitude, excellent communication skills and the ability to remain calm and confident under pressure.
Key Responsibilities
* Log, prioritise and take ownership of IT Service Desk tickets through to resolution.
* Set up new user accounts, profiles and Office 365 mailboxes.
* Troubleshoot and resolve issues with PCs, laptops, mobiles, conference equipment, printers and other IT devices.
* Configure mobile and tablet devices on MDM platforms (Intune).
* Maintain the IT Asset Register.
* Install and configure operating systems and applications.
* Troubleshoot and fix most incidents within SLA.
* Identify recurring problems and escalates them to the Senior Engineer.
* Provide support to on‑site employees as needed.
* Maintain accurate and detailed ticket documentation.
Skills & Experience
* Broad knowledge of a wide range of IT systems.
* Basic network troubleshooting skills.
* Experience configuring Microsoft Windows 11 operating systems.
* Ability to troubleshoot & repair hardware and software issues.
* Computer imaging.
* Active Directory – users and computers, security groups, and group policy objects.
* Microsoft Office 365 suite of applications including Teams.
* Microsoft Exchange and O365 online administration.
* Minimum 3 years experience working in an IT environment.
* 5× GCSE’s grade A-C.
* ITIL certifications are advantageous.
* Microsoft certifications are advantageous.
* Excellent interpersonal and customer service skills.
* Exceptional time management.
* Ability to work both independently and within a team environment.
What can we offer you?
* 25 days annual leave plus bank holidays plus 1 additional day as a thank you.
* Salary exchange pension scheme.
* Life cover.
* Paid sick leave.
* Health Assured employee assistance and wellness programme.
* Enhanced maternity, paternity and adoption leave.
* Salary sacrifice schemes: Cycle to work.
* Holiday purchase scheme of additional 5 days per year.
* Offers and discount scheme designed to save money on everyday shopping and essentials.
* Healthcare Cashplan.
* MotorSave Scheme.
* Refer a friend.
* Liftshare.
* Virtual GP.
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. We are ready to welcome you, and our business will grow, too.
We would like to attract talent from all corners of the world for this role and are committed to an equitable recruitment process. Feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right fit for this role.
This is an office‑based role in Leicester, five days per week, with occasional travel to other sites as required. Full training will be provided through mentoring and guidance from senior members of the team, offering a strong opportunity for development within the IT function.
#J-18808-Ljbffr