Salary: £30,000 - 34,000 per year Requirements: Ideally, a minimum of 2 years experience in a 2nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles and protocols. Familiarity with ticketing systems and IT service management tools. Knowledge of 3CX Voice over IP systems/technologies would be advantageous. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Technologies: Active Directory Azure Support Cloud Hardware More: We are a growing client based in Stoke on Trent, and we are recruiting for a talented 2nd Line IT Support Engineer. This is a great opportunity to join a company that strongly believes in the development of its employees. We offer a dynamic and collaborative work environment and opportunities for professional development and training. last updated 6 week of 2026