Area Manager – London (FTC)
Yugo
Working period: Full‑time / 8‑month fixed‑term contract.
Location: UK – Bristol
Reports to: Regional Manager
Salary: £55,000 – £60,000 per year.
Key Responsibilities
* Asset Management: manage and monitor health and safety compliance across the area, promote a risk‑free environment and a positive health and safety culture.
* Oversee and support regulatory and compliance issues and manage the financial performance of all spaces in the area.
* Lead continuous improvement and provide value‑added initiatives across the area.
* Work with the Mobilisation team to ensure the smooth set‑up of new openings.
* Provide and manage an escalation matrix in the event of an emergency, liaising with press and responding to investors as appropriate.
* Work with wider operations team to drive consistent performance across the portfolio.
* Use your upbeat, open‑minded and outgoing personality to lead, mentor and guide the team to ensure that student spaces run smoothly and new ideas are welcomed.
* Be real. Take pride in what you do and own it, ensuring high standards of all spaces under your leadership.
* Finance: take a commercial approach to managing residences while actively seeking ways to maximise revenue, including summer occupancy and alternative use strategy, and identify ways to drive greater efficiency and reduce cost‑per‑bed.
* Ensure delivery of all KPIs of the spaces under your responsibility, including income targets in accordance with the sales process and standards; regularly monitor performance and act where necessary.
* Lead the annual budget‑setting process and the budget reforecast for residences with your management reports.
* Approve invoices from vendors, contractors and service providers for payment, escalating any issues to the finance team as appropriate.
* Maintain and develop relationships with key players at local universities, educational organisations and other stakeholders to build stronger referral networks and potentially secure future business.
* Work alongside the Revenue Performance team to develop and execute strategies that enhance sales opportunities and performance within the area, ensuring all properties meet the business plan occupancy level.
Key Performance Indicators – Revenue
* NOI target monthly, YTD, against budget for each space
* GOI target monthly, YTD, against budget for each space
* Debt target monthly, YTD, against budget for each space
Key Performance Indicators – Student Experience
* Ensure students live their best lives, exceed expectations and re‑book or refer us
* Act as an inspirational lead, exceeding resident expectations and overseeing outstanding customer service
* Inspire teams to initiate and lead resident involvement and social events
* Proactively drive continuous improvement of the service offering, ensuring positive feedback, strong social media presence, and minimal complaints
* Act responsibly toward others and the planet, delivering on the three pillars (YugoEco, YuPro and YuGrow)
Key Performance Indicators – People
* Lead and inspire operational teams, be bold, challenge boundaries, and encourage action
* Act both as part of the Senior Operations team and as support to local residence‑based teams
* Line‑manage and coach City and Residence Managers, conducting regular one‑to‑ones, appraisals, development plans, and other people‑management activities
* Act as a role model by consistently demonstrating the Yugo values
* Liaise with student groups and university partners to drive business forward and maintain productive relationships
* Work closely with support functions to drive collaboration, operational performance, and maximise revenue
* Build strong relationships with key support functions including Sales, Marketing, Data & Analytics, Systems, Finance, People and Culture
Key Performance Indicators – Attrition
* HRIS – monthly across spaces
* Leavers within 90 days across spaces as per target engagement
* Participation rate goal in annual engagement survey
* Survey engagement score from annual survey
* Performance reviews completion – annually as per target
* Other metrics as defined
Qualifications
* Key Skills & Capabilities
o Excellent communicator; articulates and reinforces our brand story, values and behaviours with teams. Strong written and oral English.
o Passion – shows interest in and responds timely to stakeholder needs; strives to meet service standards.
o Managing resources – plans, coordinates and manages internal and external resources to accomplish role responsibilities.
o Interpersonal skills – gives timely feedback and coaching, understands and values multiple points of view.
o Administrative skills – computer literate, strong application of Microsoft Office (Outlook, Excel, Word, PowerPoint).
o Demonstrable knowledge and experience in producing technical reports.
* Experience and Knowledge
o Essential
+ Minimum 5 years’ experience within property management.
+ Relevant experience managing teams (hospitality, residence‑based, student accommodation).
+ Proven financial responsibility including managing forecasts, budgets and P&Ls.
+ Experience delivering projects on time and to a high standard.
+ Experience developing a continuous improvement culture and impacting processes.
+ Resilience, adaptability and cultural diversity awareness.
+ Qualification and/or willingness to undertake training in Carbon Literacy.
o Desirable
+ Experience in other markets and areas.
+ Relevant business or hospitality degree.
+ Competency in other languages.
+ Experience working with diversity and in different markets.
Salary
* Minimum: £55,000.00 / yr.
* Maximum: £60,000.00 / yr.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Sales and Business Development
* Industry: Hospitality
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