We are looking for client-focused experienced receptionists to join our invaluable front of house team at Wanstead 24-hour Veterinary Hospital, on a full and part-time basis. The roles involve a high level of face-to-face contact with our clients, so you must have the confidence, empathy, and experience to provide the standard of care and the personal touch we expect for our clients, and be able to work in a high pressure environment. Before we delve into the nitty gritty, here is what we offer you: The starting hourly rate for our reception role is £12.21 per hour with room for development. *To be considered for this role you will have experience in client care and customer service, and are used to a fast-paced working environment* A little snippet of the benefits you will receive: -6.6 weeks annual leave including bank holidays (pro rata for part-time) -Paid lunch breaks -Generous colleague discounts -The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives About the role We want to ensure that while our clinical team support the patients’ needs, we are also able to offer a warm and friendly welcome to clients. This involves providing effective communications internally and organising our diary so that we can provide the best advice and accurate information to our clients. The roles involve shift work in 5 or 10 hour blocks, with the earliest shift starting at 8am, and the latest shift up to 10.30pm plus a 2:4 weekend rotation with TOIL. You will be rota 'd to 3 bank holidays per year (including one in the festive period). Due to the nature of the role, flexibility is required. As well as a high level of face-to-face client care, there is also a large amount of phone and written communication to our clients, and these methods of communication must be treated as equally as professionally. You will also be responsible for day-to-day administrative tasks such as managing the email inbox, paperwork filing, daily banking and liaising with insurance companies. We are ideally seeking candidates with previous reception responsibilities within a veterinary or healthcare setting to join our team and can work early and late shifts. We do ask for a certain level of flexibly in the role, due to the nature of the profession. You would need to be computer literate although training will be given, but more importantly we are looking for friendly, confident, empathetic individuals who will be proud to make the reception area, their areas of responsibility and for individuals with a passion for animal welfare and who love being a pivotal part of a large vibrant team. If you can see yourself in either role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities!