IT Support Analyst
A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. You'll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions.
Role and Responsibilities:
* Provide first-line support via phone, email, and chat
* Record and manage tickets accurately
* Troubleshoot issues related to networks, connectivity, telephony, and related services
* Guide users through basic fixes; escalate more complex problems
* Monitor systems and identify early signs of service disruption
* Support device setup, updates, and basic configuration
* Maintain clear and helpful documentation
* Contribute ideas for improving support processes
Essential Skills & Experience:
* Understanding of networking basics: IP, DNS, DHCP, VPN, etc
* Strong communication skills with a customer-first mindset
* Confidence in resolving technical issues and escalating appropriately
* Organised, curious, and eager to build technical knowledge
* Ability to work effectively under pressure and manage multiple tasks
Desirable:
* Previous experience in a service desk, ISP, or tech support environment
* Familiarity with tools like ticketing systems and network monitoring platforms
* Knowledge of setting up network devices (routers, modems)
* Certifications such as CompTIA A+, Network+, or similar
Package:
* Salary up to £26,000
* Ongoing training and development
* Strong benefits package
* Hybrid working