At Transcal, you will be a part of a team collaborating to design, engineer, and manufacture a diverse range of projects across a number of exciting sectors including automotive, aerospace, rail, engineering, and hospitality.
As a Sales Administrator, you will play a key role in supporting our sales and commercial operations. You'll be responsible for managing customer orders, liaising with production and design teams, and ensuring a seamless process from quotation to delivery. This role requires excellent attention to detail, strong communication skills, and a proactive approach to problem-solving.
Responsibilities and Duties
Sales Coordination & Order Processing:
* Using information provided by the sales manager, accurately input and manage customer orders using our systems, and creating accurate work tickets for our production team.
* Preparing and issuing invoices, quotations, and BOMs. Ensuring all are accurate, consistent, and with correct pricing.
* Liaise with sales, design, and production teams to confirm accurate specifications, realistic lead times, and delivery schedules.
* Convert approved quotations into production-ready works orders that provide clear, unambiguous instructions for production staff.
* Monitor order progress, helping the Sales Manager to keep customers updated throughout the process.
* Maintain and update customer accounts, records, and sales databases.
* Support internal meetings by preparing reports and tracking KPIs.
* Aid with handling post-sale queries including delivery issues, returns, and claims.
Cross-Department Collaboration:
* Work closely with design, production, and other teams to ensure customer requirements are understood, feasible, and delivered accurately.
* Liaising with finance for invoicing, payment tracking, and resolving post-sale billing queries.
* Help streamline internal processes to improve efficiency and customer experience.
Safety:
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Safety must always be a prime consideration and you are required to ensure that the safety of people, the environment and our products are never compromised.
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You have a responsibility under the Health & Safety at Work Act 1974 to take reasonable care of yourself and other persons that may be affected by your acts or omissions at work, secure the health, safety, and welfare of your colleagues at work and protect, so far as is reasonably practicable, all others against risks to their health or safety arising from your work activities and those of their staff and ensure that your duties are discharged adequately. The responsibility to achieve the duty cannot be delegated. The tasks required to discharge them can be delegated; assistance and support can be obtained; but the responsibility remains with you.
Skills:
* Strong organisational and time management skills, ensuring work is done accurately and in a timely manner. Continually looking for ways to improve your own personal way of working.
* Strong technical, and commercial, awareness to liaise effectively with design and production teams.
* Excellent written and verbal communication – and confidence in occasionally communicating directly with customers.
* Proficiency in Microsoft Office and CRM/ERP systems (e.g., Sage, HubSpot, or similar).
* Ability to work independently and collaboratively in a fast-paced environment.
* Ability to confidently learn from mistakes – self-evaluating performance and practices (in addition to external evaluations), and implementing the necessary changes to ensure continuous improvement in ability.
* A keen eye for detail.
ESSENTIAL
* 3+ years experience in a sales administration, ideally within manufacturing, industrial, or automotive sectors.
* Understanding of vehicle interior components or custom manufacturing processes, or a keen willingness to learn.
DESIRABLE
* Experience working with technical drawings or product specifications.
* Experience working with technical drawings, product specifications, or BOMs.
Based at our Livingston site.
Salary DOE