SC Cleared User Researcher x 2
£500 p/d Outside IR35
Initial 3 month contract with a 6 month extension likely
Largely remote with some expensed travel
Overview
iO Associates are working on an exclusive basis with a User Centred Design Consultancy to search for 2 x experienced SC Cleared User Researchers for 2 x discovery phase workstreams for a data-sharing product spanning two government departments. The product will inform and shape operational strategy, requiring a strong understanding of complex, sensitive environments and stakeholder landscapes.
Key Responsibilities
* Lead and deliver end-to-end user research activities during discovery
* Design and execute appropriate research methods (e.g. interviews, contextual enquiries, workshops)
* Engage with a wide range of stakeholders, including operational users, policy, and technical teams
* Translate complex user needs into clear, actionable insights
* Support the definition of user journeys, pain points, and opportunities across departmental boundaries
* Present findings in a compelling and accessible way to inform strategic decision-making
* Collaborate closely with product, design, and delivery teams in an agile environment
Essential Skills & Experience
* Active SC Clearance (UKSV Security Clearance)
* Proven experience delivering user research in government or highly secure environments
* Strong discovery-phase experience, particularly in complex or cross-organisational services
* Ability to work with sensitive data and navigate constrained research environments
* Experience influencing senior stakeholders and shaping strategy through insights
* Excellent communication, facilitation, and storytelling skills
Desirable
* Experience working on data-sharing, interoperability, or cross-departmental services
* Familiarity with GDS standards and service design principles
Please don't hesitate to apply if you're an SC Cleared User Researcher as my client wants to interview WC 11th May.
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