Chase is seeking a highly motivated and experienced Senior Associate to lead our Complaints Root Cause Analysis and Customer Outcomes teams. This role is pivotal in ensuring that customer complaints are thoroughly analysed to identify root causes and drive improvements in customer satisfaction and outcomes. The ideal candidate will possess strong analytical skills, leadership capabilities, and a passion for enhancing the customer experience.
As a Team Manager Customer Outcomes at Chase, you will play a pivotal role in ensuring that customer complaints are thoroughly analyzed to identify root causes and drive improvements in customer satisfaction and outcomes. You will possess strong analytical skills, leadership capabilities, and a passion for enhancing the customer experience.
Job Responsibilities:
Manage and lead the Complaints Root Cause Analysis and Customer Outcomes teams, providing guidance, support, and development opportunities to team members.
Oversee the analysis of customer complaints to identify underlying issues and trends. Develop strategies to address these root causes and prevent recurrence.
Collaborate with cross-functional teams to implement solutions that improve customer outcomes and satisfaction. Ensure that customer feedback is integrated into business processes and decision-making.
Utilize data analytics tools to extract insights from custo...